Introduction

Phone systems are used by businesses daily for:

1. Inbound customer calls and texts — customer support, orders, questions and quotes

2. Outbound calls and texts — sales, marketing, engaging with existing customers and outbounding to new customer leads

Having a phone system is still incredibly important for customers. In a recent McKinsey survey of 3,500 consumers, respondents of all ages said that live phone conversations were among their most preferred methods of contacting companies for help and support. This was especially true for baby boomers (59 or older), Gen X (44-58) and Millennials (29-43) but held true even among 18- to 28-year-old Gen Z consumers.

However, there are drawbacks to not using AI phone systems including:

• Missed calls lead to lost revenue — around 22% of calls get missed by businesses. You could be losing out on 20% more revenue.

• High time for your team, high cost for your business — your team or individuals could be spending hours each week on calls for simple questions, requests and more.

• Losing out on customer data — capturing data on calls and texts can help you learn what your customers are asking for.

• Missed marketing opportunities — your phone used right can unlock new customer leads with AI SMS marketing and calling.

• Stress and wasted time from having personal and business contacts, calls and texts mixed together.

What is AI Phone Answering?

AI phone answering systems utilize AI models and business data in order to understand customer questions, generate high quality responses and answer customers with realistic AI voices. Unlike traditional phone systems that require human intervention and time, AI systems can understand and respond to unlimited callers at any time with no wait times, ensuring that every call 24/7 is handled promptly.

AI is like having you or your best team member answering calls 24/7 consistently, reliably and in a cost effective manner.

Benefits of AI Phone Answering:

1) Save time every week:

AI phone systems have an AI model respond instantly instead of a human. This reduces the need for manual handling and frees up staff to focus on more critical tasks.

2) Cost-Effectiveness:

Implementing an AI phone system can often times be significantly more cost-effective than hiring additional staff. With challenging hiring and labor market conditions, not only can you save time on the job, but you can save immense amounts of time on hiring.

Although AI is becoming more and more cost effective due to lowering of costs to run these AI models, AI is often used to augment humans. Rather than a human focusing time on menial but time intensive tasks, they can instead focus on more challenging, more creative tasks that AI simply cannot do.

3) Lead Capture Capabilities:

With the ability to operate 24/7, AI phone answering systems ensure that no customer call goes unanswered, capturing every potential lead. Also, AI answers the phone instantly so there's no wait time unlike other IVR or call routing based phone systems.

80% of customers won't leave a voicemail and will instead move on to a competitor if they don't hear from the business.

How AI Phone Answering Works:

Using advanced technologies such as large language models (LLMs), natural language processing (NLP) and machine learning (ML), AI phone systems can understand caller intent and provide appropriate responses based on best practice responses and each business's personalized data.

At Tryby AI, we use the highest quality AI models and work together on building trusted responses approved by the business before going live.

Implementing AI Phone Answering in Your Business:

At Tryby AI, we make deploying all in one, AI-powered phone systems and AI phone answering easy. In order to deploy AI phone answering, the business needs a phone number with AI attached to it. From there, we personalize the AI to your business, your data and your top customer call requests to ensure the system accurately meets your service standards.

Conclusion:

AI phone answering systems represent a transformative opportunity for businesses looking to improve efficiency, reduce costs, and enhance customer interactions. Embracing this technology can lead to significant competitive advantages.

Interested in how an AI phone answering system can deliver real results for your operations and marketing?

Contact us for a personalized demo and we'd be happy to chat on what AI can do for you!